What is your communication style in your relationships? Assertive, passive, aggressive or passive aggressive? ##relationshipadvice##communication##communicationskills##assertive##passive##aggressive##passiveaggresive##communicationstyles | Hope with Holly

In this video, we look at a common mistake agents make: giving discounts too quickly just to avoid discomfort. You’ll hear a real mock call where a friendly customer casually hints about pricing — and the agent immediately offers credits even though the policy recommends exceptions only as a last resort. I walk you through what went wrong, why people-pleasing leads to unnecessary losses for the company, and how a more confident, value-focused response would’ve kept the interaction positive witho