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Stop struggling with bad network and unresolved Jio issues. Here is the step-by-step way to escalate your Jio complaint effectively. Most users stop at Customer Care, but there are actually 3 official levels of escalation available to every telecom customer in India. Level 1: Customer Care (Mandatory First Step) Call 198 or email care@jio.com to register your complaint. Important: You must ask for a Service Request (SR) Number or Complaint Docket Number. Without this number, you cannot escalate