"Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration
1:34
FacebookMaryland Transit Administration
"Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says
Maryland Transit Administration. . "Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take.
2.9K viewsAug 12, 2015
MTA 1 Train Delays
Multiple subway lines delayed during morning commute: MTA
Multiple subway lines delayed during morning commute: MTA
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NYC braces for reduced weekend subway service
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Severe delays to Manhattan-bound 7 trains at height of rush hour
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