Reflective listening GENUINELY wants to understand. Defensive listening isn’t listening at all…it’s reactive and rhetorical. Reflection is repeating back what you’re hearing to check for understanding and miscommunications. Defensiveness is responding to a teeny tiny part of what they said and focusing on that, or responding to how you feel threatened rather than what they actually said. Comment MASTERCLASS for the free defeat defensiveness masterclass where you’ll practice the difference and so

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