Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

Christine Horton attended ServiceNow’s London AI Summit for CRN UK this week to report on her top takeaways on the new launches, the vendor’s strategy on AI governance and what MSPs make of its AI cap ...

Visa is using AI agents to streamline payment disputes, while Mastercard launched "digital executives" for small businesses.

Prismforce introduces a new AI-driven talent supply chain solution integrated with ServiceNow, enabling enterprises to enhance skill-based workforce decisions. This collaboration embeds AI agents into ...

For decades, workers displaced by technology in traditional industries — coal miners, factory hands, truck drivers — were ...

Morgan Stanley Technology, Media & Telecom Conference 2026 March 4, 2026 3:20 PM ESTCompany ParticipantsWilliam McDermott ...

Federal agencies navigating staff cuts are seeing value in technology lifecycle management supported by cutting-edge tools.

The software provider recently completed a five-for-one stock split. ServiceNow's subscription revenue rose 21% year over ...

ServiceNow is built to win in enterprise AI with sticky workflows, resilient pricing, and an app ecosystem. Read why NOW ...

ServiceNow claims it has created an AI agent that is currently solving 90 percent of the inbound IT tickets to the company's own employee help desk.

ServiceNow's new Autonomous Workforce framework inherits enterprise permissions from deployment — so AI specialists can't ...

This session builds on Session 1 and will review case studies of two problem projects that need an injection of capable project management to untangle well intended efforts that went astray and put ...