The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

Officially, the Buc-ee's website says the first North Carolina location in Mebane isn't slated to open until 2028. But the big news about Buc-ee's right now is the information on another website. The ...

Dave Lewis has urged improvement in Diageo’s off-trade customer service, expressing surprise at systems and processes he described as “just not fit for purpose”. Last week, Diageo GB announced it had ...

Bad customer service can be frustrating, but consumer experts say you shouldn't be left paying for poor work, bad products or unresolved problems and you may have more power than you think to get your ...

Unions representing tens of thousands of pilots and flight attendants at American Airlines are openly questioning the competence of the company’s CEO, citing weak performance and poor customer ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

Accra, Nov. 11, GNA – Mr. Emmanuel Frimpong, Tourism Consultant, Analyst and Advocate, says weak service delivery continues to undermine tourism growth, visitor satisfaction, and repeat arrivals to ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Jeremy Maske is a long-time Social Security Administration staffer in Des Moines and a leader in his union, the American Federation of Government Employees. My eighth-grade daughter and I just ...