SACRAMENTO, Calif — During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would be a straightforward call to the pharmacy turned into ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Jan 14 (Reuters) - U.S.-based utility Duke Energy's (DUK.N), opens new tab Florida unit said on Wednesday that the storm cost recovery charge would be removed from customer bills a month earlier than ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

WASHINGTON — A lawsuit is being filed against the U.S. Fish and Wildlife Service regarding a gray wolf recovery plan. The Center for Biological Diversity announced its plans to sue the service, ...

The MarketWatch News Department was not involved in the creation of this content. Frost & Sullivan: Health Recovery Solutions Receives the 2025 North American Customer Value Leadership Recognition for ...

MIDLAND S&R Vapor Recovery, a leading provider of vapor recovery solutions, on Thursday commissioned its new North American field service headquarters in Midland. The new 15,000-square-foot facility ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of CBT Now, Shep Hyken, customer service and experience expert, New York Times and Wall Street ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...