Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

Analysts with major investment firms are paid big bucks to identify those kinds of stocks. Here are three beaten-down tech ...

Private credit faces redemption pressure and loan markdowns, raising bank contagion risk—see what BDC discounts to NAV signal and what to watch next.

Christine Horton attended ServiceNow’s London AI Summit for CRN UK this week to report on her top takeaways on the new launches, the vendor’s strategy on AI governance and what MSPs make of its AI cap ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

We’re no longer certain that software firms will outperform over the next decade, but positive outcomes remain possible for names like Salesforce.

Nick Pearson, CIO at Ricoh Europe, describes his job as energising. The company’s shift in business model presents challenges and significant opportunities for him to draw on previous experience at ...

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

Explores islands of identity in agent-based IAM and why a single IAM falls short across SaaS and enterprise agents.

Here's why the market isn’t done falling — and where smart investors should look for opportunity before the next big move.

Nutanix’s 8th annual Enterprise Cloud Index reveals that nearly 80 per cent of organizations are encountering AI tools deployed outside of IT’s control, data sovereignty has become a ...

Prismforce introduces a new AI-driven talent supply chain solution integrated with ServiceNow, enabling enterprises to enhance skill-based workforce decisions. This collaboration embeds AI agents into ...