Quiq reports AI automation enhances efficiency by adapting to customer interactions, offering personalized service while ...

The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent ...

Why do we tip—even when we know we’ll never see the server again? New research suggests it’s not just about rewarding good ...

Data strategy competitive advantage depends on a proprietary knowledge base of internal and external data powering predictive models.

Virginia lawmakers want regulators to study whether tying utility profits to performance — not spending — could cut costs, reduce outages and improve service.

IT security expert Emmanuel Olorunnisola says organisations must design operational excellence into their systems rather than treat it as a temporary initiative.

We believe AI is changing who operates software, not whether software is needed at all. AI-native workflows have contributed to heightened investor uncertainty around Software as a Service (SaaS) ...

AI can be a powerful tool for productivity, but risks come with its rewards.

Integration of travel AI technology for external partner access, via MCP interface, may increase the reach of Tuniu ...

If you've got $600 to spare and are platform-agnostic, let's walk through the myriad of Neo-like laptops available to you.

When ChatGPT came out in November 2022, Eoghan McCabe was about a month into his second stint as CEO of Intercom, the customer service software company he had co-founded a decade earlier. Growth had ...

In this episode of CIO Leadership Live, Lucas Mearian speaks with Yogaraj “Yogs” Jayaprakasam, Chief Technology and Digital Officer at Deluxe, about the company’s transformation from a traditional ...