The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Learn how to connect platform ROAS, CRM data, incrementality testing, and marginal ROAS in a continuous marketing measurement cycle.

AI-native infrastructure is moving from concept to operational reality, reshaping how organisations build, govern, and scale intelligence across their digital core.

As soon as online photo storage startup SmugMug Inc. heard about Amazon.com Inc.’s Simple Storage Service, an online data storage repository that debuted on March 14, 2006, “my eyes got all big,” ...

So, cloud computing. It’s everywhere now, right? You might not even realize how much you’re using it every day. It’s ...

Nvidia CEO Jensen Huang hints at agentic AI at GTC; a Groq-based LPU could boost inference, defend its moat, and more. Click ...

Learn how to implement cryptographic agility in Model Context Protocol (MCP) to protect AI infrastructure against quantum threats with PQC and modular security.

Meanwhile, the clash between Anthropic and the US Department of Defense continues to unfold. The AI startup filed a lawsuit against the Department of Defense on Monday to block a ...