ET CIO

Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

Zoom Virtual Agent 3.0 enhances customer service by automating end-to-end workflows across voice and chat, aiming to improve ...

Zoom Virtual Agent 3.0 launched with new execution architecture and AI capabilities

Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI ...
ZDNet

Schools see value in connected learning spaces with Zoom and Panopto

Although most K-12 and university classrooms in America will open for in-person learning this fall, colleges continue to expand their adoption of and commitment to virtual learning. Zoom and Panopto ...

Zoom unveils new 'Virtual Agent 3.0' for improved customer service automation

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.
EdSurge

What Will Online Learning Look Like in 10 Years? Zoom Has Some Ideas

Last March, Zoom, the ubiquitous online conferencing platform, became a staple of daily life for many students and educators as learning shifted online. Millions downloaded it—and first learned of ...