Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...
FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s pleasant when you meet on the sidewalk. She’s ...
Comcast’s customer service is bad. Even the cable giant’s CEO recognizes this. “We want customer service to be our best product,” Comcast CEO Brian Roberts told analysts last month. “We have not ...
Sweeping customer experience initiatives and customer service overhauls are great, and, frankly, they’re my bread and butter as a customer service consultant. However, it’s a mistake to forget that ...
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