WA DOL caller’s TikTok gets 2.1M views, like a ‘Parks and Rec’ scene, she said

A Kitsap County woman posted a viral video of herself to TikTok contacting the department’s self-service menu.

Claim: Washington DOL left 'back door' security flaw open for years that let identity thieves change addresses, order licenses in bulk to one location

The claim alleges DOL knew of a security flaw for years, didn’t fix it, and didn’t notify people as required by law.
FOX 13 Seattle on MSN

Former WA resident says she was victim of alleged License Express flaw

A former Washingtonian filed a tort claim against the State Department of Licensing, saying her identity was stolen due to a ...
MyNorthwest

‘Pretty egregious conduct’: Attorney says WA DOL knew about massive data breach for 6 years, downplayed severity

Attorney reveals that the DOL knew about a massive data breach for six years, affecting Washington driver's license holders.
KUOW

How a TikTok fixed a massive language error at the WA DOL

Until very recently, Washington’s Department of Licensing self-service phone line used English in a Spanish accent when you pressed 2 for Spanish. It was like that for months. We’ll talk about what ...

‘Backdoor’ in DOL system potentially exposed everyone’s personal information, attorney claims

Ard says many of his clients, and likely many Washingtonians, didn’t know their identity was compromised until something ...

'Seattle News Weekly': Millionaires tax, Skykomish arrest, DOL tort claim

On this episode of the "Seattle News Weekly" podcast, FOX 13 Seattle Anchor David Rose sits down with Reporter Lauren Donovan and Executive Producer Beth Roberts to discuss the week's biggest stories ...

Callers to Washington state hotline press 2 for Spanish and get accented AI English instead

Callers to Washington state's driver's license agency who select automated service in Spanish are instead hearing an AI voice speaking English with a strong Spanish accent.

Washington State Residents Pressed 2 for Spanish. The Bot Spoke Spanish-Accented English Instead

It looks like a user error with the Amazon Polly text-to-speech system is to blame.
KREM

Washington state agency under fire for sharing drivers' data with ICE

SEATTLE — The Washington State Department of Licensing (DOL) is facing scrutiny after a KING 5 investigation revealed it has been sharing private driver's license information with federal immigration ...
107.3 KFFM

WA Licensing Phone Line Busted Using Fake Spanglish Accent, ‘Your Estimated Wait Time Is Less Than TRES Minutes’

Your estimated wait time is less than TRES minutes.' Listen to WA State DOL's hilarious fail in Spanglish on the customer service line.

WA DOL data breach claims raise fears of identity theft

The Washington State Department of Licensing is disputing claims that its system left personal information exposed for more than 6 years. One woman is sharing her story of identity theft, who says ...