Robert S. Friedman, a partner at Kelley Drye & Warren, and Mark E. McGrath, a senior associate at the firm, discuss recent decisions involving personal jurisdiction and electronic contacts, along with ...

New service offers a safe and convenient way for customers to shop for ACUVUE® colored contact lenses online further strengthening the brand’s omnichannel strategy. NEW YORK--(BUSINESS WIRE)--Perfect ...

Many contact center vendors have based their business models around selling solutions that support live contact center agents. These typically sell at $100 to $250 per seat, with basic IVR ...

Most people can visualize the classic customer service environment: hundreds of agents sitting side-by-side in a large contact center, all working off the same script, working the same shifts and ...

(CNN) — As the Covid-19 pandemic swept the globe in early 2020, people around the world found themselves confined to their homes and limited to speaking to friends and loved ones via phone or video ...

Most people can visualize the classic customer service environment – hundreds of agents sitting side-by-side in a large contact center, all working off the same script, working the same shifts and ...

Is a Virtual Contact Center Viable for Busy Companies? Your email has been sent Discover why a virtual contact center is a no-brainer for cutting costs, enhancing customer experiences, and letting ...

As the Covid-19 pandemic swept the globe in early 2020, people around the world found themselves confined to their homes and limited to speaking to friends and loved ones via phone or video chat. But ...