Q:I have a problem with a missing hotel reservation that I need your help with. I recently booked a room through CheapTickets.com at the Executive Inn Airport in Fort Lauderdale, Fla., during the Fort ...

After a long drive from Buffalo to Gananoque, Ontario, Adam Cole's hotel delivered some bad news for him: His reservation was "gone." "I had a confirmation from my travel agent," says Cole, director ...

A two-night stay at the Driftwood Inn in Chestertown, Md., was supposed to cost Bruce Romano $138 through a Web site called HotelPlus Destination Portal, as long as he prepaid for his accommodations.

The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm ...

Thanks to the web, making a reservation is just a few keystrokes away. We’ve all become our own travel agents and it isn’t so hard, right? Except for an all-too-common scenario. When you’re ready to ...