A group of Democratic lawmakers is warning that changes at the SSA are pushing its customer service system into crisis.

Beginning Saturday, Social Security recipients will no longer be served by workers from their local field offices.

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after Trump's cuts to the agency.

SSA unveils nationwide customer service center, diminishing the role of local field offices a year after DOGE cut 7,000 jobs.

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability claims as part of its “efforts to improve customer service while handling ...