Campaigners have called for action amid reports a growing number of households on smart meters are being cut off by energy companies. A rise in the so-called 'switch by stealth' of people being forced ...

Customers' fears that they could be forcibly switched onto prepayment energy meters may be putting people off getting smart meters, MPs have warned. Last winter smart meters were used to switch some ...

It is well known that people with prepayment gas and electric meters can end up paying more for their energy than people who pay through direct debit. But just before Ofgem increases the energy price ...

Soaring energy prices are squeezing homes and businesses across the UK and Europe, prompting leaders to implement support measures such as the UK’s Energy Price Guarantee. Yet it is often unclear to a ...

British Gas has announced it will stop applying for court warrants to enter customers’ homes and fit prepayment meters following reports they had been forced on “vulnerable” customers. Energy ...

A recent RTI reply from the Centre has left unanswered the key legal question of whether consumers can choose between prepaid and postpaid electricity meters. While citing subsequent rules and ...

Energy regulator Ofgem will pay £40 to customers as new guidelines come in this month ...

If you're struggling to pay your energy bills and have built up a debt on your account, your supplier may want to move you onto a prepayment meter so they can collect repayments over time. But prepay ...