It means energy users will no longer need to chase providers to resolve problems, and get some help with your costs if they ...

Households with smart meters could receive automatic £40 payments each time they encounter one of these three issues as new ...

Millions of customers may be able to get compensation if their smart meter is faulty or installation is delayed in the future after Ofgem proposed new rules for energy suppliers. Some households have ...

Incorrect payments and smart meter problems are the most common bugbears among energy customers in our survey.

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Everyone with a smart meter will be eligible for £40 payments under a new rule now in place from energy regulator Ofgem. Households which have to wait more than six weeks for installation, or who have ...

More than 70 per cent of households across the UK currently have a smart meter or advanced meter ...

Energy watchdog Ofgem has confirmed a rule change that will start within days. It announced on Friday that customers experiencing delays or botched smart meter installations could be entitled to £40 ...

New national network of energy meters has been delayed three times since 2015. I suspect that a large amount of the projected savings may turn out to be fictitious, as there's no guarantee that the ...