ServiceNow plans automation of L1 Service Desk roles, promises more AI ‘specialists’ to come

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for ...
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Air Force Launches Modernized IT Help Desk with ServiceNow

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...
Newswire

CSK to Modernize IT Service Desk With 3CLogic for ServiceNow

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil defense law firm, Cole, Scott, and Kissane. With 13 offices, 580 attorneys, ...
Computer Weekly

Diageo puts ServiceNow fizz in IT service desk

Diageo has gone live with an implementation of ServiceNow to automate IT services, as part of a global transformation. ServiceNow will provide cloud-based IT service management to support the beverage ...
Financial Post

Ramboll Selects 3CLogic Voice Solution to Enhance Worldwide IT Service Desk Operations with ServiceNow

We apologize, but this video has failed to load. Try refreshing your browser, or tap here to see other videos from our team. Global engineering, architecture, and consultancy company leverages ...
IT News For Australia Business

University of Adelaide deploys ServiceNow in service desk redesign

The University of Adelaide has adopted ServiceNow as part of a wider program of improvement targeting IT service management and delivery for its almost 29,000 students and staff. The IT service ...