Integrated solution to reduce operational costs, increase agent efficiency, and improve customer satisfaction "Combining the most valuable features into a unified interface can transform the way we ...
At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...
In the battle of the AI agents, competition is heating up for Salesforce . ServiceNow's new artificial intelligence-powered platform for customer relationship management is going after Club name ...
ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...
Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions By combining industry-leading AI ...
Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer ...
ROCKVILLE, Md., Sept. 18, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced the latest adoption of its ServiceNow-centric ...
ServiceNow has introduced the Yokohama platform release, focusing on improving automation, governance, and workflow intelligence. With this update, organizations can enhance application development, ...
MINNEAPOLIS--(BUSINESS WIRE)--Entrust, a global leader in trusted identity, payments and data protection, today announced that Entrust Certificate Manager is now available in the ServiceNow Store.