Offering services to accompany the products they sell is already an important consideration for manufacturing companies. Well-known examples include furniture that is assembled at the customer’s home, ...
Your customer contacts the call center. Their equipment is down. Your service representative begins to document and diagnose the problem. A trouble ticket is generated and a service technician is ...
Today, automation/robotics original equipment manufacturers (OEMs) find themselves focusing primarily on scaling product development and innovating their solutions as demand increases. Unfortunately, ...
SLM provides a holistic approach to service management, touching every aspect of customer service. As service operations have become more complex, and more important to the enterprise bottom line, ...
Post-sales service is one area of the supply chain where profit potential still remains untapped by many manufacturers. But that may be changing with mounting evidence of its impact on a company's ...
BOSTON, Sept. 30, 2025 /PRNewswire/ -- PTC (NASDAQ: PTC) today announced the availability of new service lifecycle management (SLM) AI offerings in its ServiceMax ® field service management solution ...
Industry analysts, academics, and manufacturers to provide blueprint to help manufacturers' service leaders transform their organizations and achieve sustainable competitive advantage At PTC Live ...
DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Service Lifecycle Management Application Market: Global Industry Analysis and Opportunity Assessment, 2016-2026" report ...
LONDON, April 24, 2017 /PRNewswire/ -- Service Lifecycle Management Application is a holistic approach that covers the complete service lifecycle of a product throughout its life as a continuous ...
Telecom lifecycle management is not a topic that telecom managers think much about — that is, until they discover a flaw in their process and struggle with management of their telecom services — or ...
Okta, the popular identity and access management service, today used its annual (and now virtual) user conference to launch Lifecycle Management Workflows, a new tool that helps IT teams build and ...
Agentic AI advancements in ServiceMax AI accelerate work order execution and enable improvements in first-time fix rates Agentic AI advancements in Servigistics expand AI-driven intelligence for ...
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