You walk up to a self-checkout kiosk, scan your own groceries, bag them yourself, and then - right before you can escape - a screen lights up asking if you'd like to leave a 20% tip. For what, exactly ...

Self-checkout machines increasingly overwhelm retail from groceries to airports with the promise of speed and lower labor costs. A new screen request for tips on machine-only transactions, however, ...

You may have a love or hate relationship with the supermarket's self-checkout lanes. On days when I feel particularly impatient or have a small grocery load, I head for the self-checkout lane, hoping ...

A study tracked purchases at grocery stores during the rollout of self-checkout between 2008 and 2011. Shoppers were significantly more likely to buy stigmatized items—especially condoms and pregnancy ...

Self-checkout lanes at grocery stores and retail outlets are sometimes a controversial topic. Shoppers either love the convenience or hate that they have to do the work they feel an employee should be ...

Self-checkout (SCO) has evolved from a cost-saving measure to a strategic enabler of modern retail. Driven by consumer demand for speed and convenience, retailers have rapidly adopted SCO solutions to ...