How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

Embed <iframe src="https://www.npr.org/player/embed/1771437/1771438" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player"> We'll ...

Taking another step into the outsourcing fray, IBM has agreed to purchase an India-based business processing company that handles back-office support and call centers for several U.S. firms, including ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

British insurance company Aviva is planning to nearly double the number of staff in India and Sri Lanka that are offering business process outsourcing (BPO) and call center services to the company.

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...

The Sutherland Group Ltd., a business process outsourcing (BPO) company based in Rochester, New York, plans to double the strength of its staff in Chennai, India, from 1,500 to 3,000 over the next ...