Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other. They are often used interchangeably by businesses, but understanding the ...

Customer service can make or break a business and the same is true for the HVACR industry – happy customers are the backbone of success. Offering exceptional customer service is crucial for business ...

Opinions expressed by Entrepreneur contributors are their own. Entrepreneurial giants such as Zappos and Amazon are famous for great service and that status has contributed to both their brands and ...

A solid customer master data management system should give you design and functionality freedom, whether for marketing, service, sales or support, or anything else. That way, you can cope with all ...

In today's customer-centric business environment, organizations are dependent on rich, highly accurate customer data to enhance relationships, personalize experiences and drive growth. However, many ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...