More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big three telecoms. Employees at Rogers and Telus said frontline customer ...

Long customer wait times are now making headlines (again) as frustration with our ‘Big 3’ telecoms have boiled over. A recent investigation by CBC News has highlighted a growing wave of complaints ...

Add Yahoo as a preferred source to see more of our stories on Google. The Social Security Administration's acting inspector general is auditing the agency's telephone wait times. - Mario ...

(CNN) — The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...