Service desk employees often take the brunt of complaint calls and deal with disgruntled end-users while manning the front line of IT, and a recent survey shows these staffers are handling more calls ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing services, broadening the company’s workforce solutions to support ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Zendesk for Employee Service is a comprehensive IT help ...