The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

Organizations around the world have been challenged like never before. We've had to rapidly shift business strategies, embrace new ways of engaging with customers and implement new processes and ...

A wave of front-office turnover is on the horizon. There’s nothing stopping it, with the relentless nature of today’s NBA version of musical chairs. This newfound parity across the league, with so ...