A new D.C. Council bill attempts give the fire department’s top doctor the final authority over policies at the 911 center, whose performance has been under sustained scrutiny.

Norfolk, Suffolk and Herts fire services will join forces during major incidents or extreme weather.

A lawsuit filed in early March claims a mother called 911 and told operators her two young daughters were inside a burning home — but dispatch sent firefighters to the scene without communicating that ...

People who live in Collinsville’s rural district will now see faster fire response times. Emergency calls for the Collinsville Rural Fire Department are now being handled directly by the Collinsville ...

GRAND RAPIDS, Mich. — Firefighters in Grand Rapids are ready for the big man in red this Christmas Eve after dispatch's annual be on the lookout call for Santa Claus. Shortly after 8 p.m. on Christmas ...

First responders around the state have a new advantage when responding to emergencies, thanks to upgrades happening to dispatch systems around Connecticut. Dispatchers in Norwalk are the latest to get ...