As a business owner, nothing can ruin your day as fast as a negative customer review posted online. There is, however, a silver lining. Negative feedback allows you to learn from your mistakes and ...

For many of us, “employee feedback” sparks memories of uncomfortable annual conversations with unapproachable managers. In today’s world, however, employee feedback has evolved into ongoing listening ...

I have some bad news. If you want to be a good manager, or even team member for that matter, you’ll need to get comfortable giving negative feedback. It’s not going to be high-fives and roses all the ...

Providing constructive feedback in the workplace is a proactive way to help ensure employees are performing up to expectations and challenging themselves professionally. When done correctly, ...

No matter your industry, whether hospitality or financial services, quality customer service has become a major differentiating factor for businesses – often forming one of the key reasons for repeat ...