In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

Sometimes in life, we have to have conversations that we know will be difficult both for us and for the person we’re talking to. A parent needs to reprimand a wayward teenager, a teacher needs to ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...

For leaders, keeping your workforce engaged and happy in 2025 is more than just the pay packet, working conditions, and benefits. The social contract between employers and employees has changed ...

In our culture we are taught to keep the peace. We are taught not to embarrass anyone, not to challenge authority, or make things awkward. I’m naturally a very passive person and despise confrontation ...

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Scott Walker, author of Order Out of Chaos, is a Sunday Times best-selling author and keynote speaker. One of the world's most experienced kidnap-for-ransom negotiators, Walker has helped resolve over ...

Difficult conversations don't have to be so stressful. Source: Alexander Suhorucov/Pexels Difficult conversations, you know them well. These are the types of talks that require you to deliver bad news ...