EMC Corporation has extended its service portfolio with the announcement of several new support services and capabilities. EMC has invested more than $45 million over the past two years to provide ...

“We are doing a continuous upgrade of our customer services program,” said EMC Senior VP for Customer Services Tony Kolish. “That is what Agile Services is about, meeting new demands for support ...

Mike Ruettgers was apologizing again — and wondering why the hell he had joined EMC Corp. in the first place. It was 1988, soon after Ruettgers had signed on as executive vice president of operations ...

EMC Corp. Customer Service President Kevin Roche says that his department can now leverage data to create a more “predictive, proactive, solutions support model.” Roche also sees interesting results ...