"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." I was chatting to a ‘Head of’ the other day, who was asking me whether I could help her solve an issue ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

Disappointment, hurt, boundaries, power, change, or loss—no matter how emotionally challenging the topic, they’re all ...

By now you've probably used AI to help you write difficult emails and other messages. It can also help you prepare for a tough conversation. Here's how.

Whether they’re about giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, having difficult conversations is an inevitable part of leadership. How you handle ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

I was chatting to a ‘Head of’ the other day, who was asking me whether I could help her solve an issue with a team member – namely, a manager that reported into her. According to this leader, her ...