The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. In today’s tech-focused ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

Small and midsize businesses are dealing with more challenges than ever before: inflation, supply chain challenges, and changes in the way customers are purchasing and experiencing products. These ...

With rising labor costs and the Great Resignation, I believe it is likely that some companies are spending more money on customer service than in previous years. After all, during the 2021 holiday ...

At least in the area of ​​customer service, Gartner analysts predict that the cost of generative AI per problem solution will ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

Welcome to "Salary Journeys," a series that discusses how much people have made over their careers. In this journey, 34-year-old Pam shares how she pivoted from wellness to tech. Pam didn't know what ...