Add Yahoo as a preferred source to see more of our stories on Google. The Social Security Administration's acting inspector general is auditing the agency's telephone wait times. - Mario ...

The sight is all too familiar in businesses across the globe. A customer joins a queue, waits for a few minutes, glances around with growing impatience, checks their watch or phone, and then simply ...

The city of Richmond Department of Public Utilities (DPU) has implemented new upgrades to its customer service to improve wait times and increase support.

(CNN) — The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...