Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

In today’s digital-first world, citizens expect efficient, seamless, and proactive interactions with government agencies—just as they do with private-sector services in banking, shopping, and ...

Picture a middle school dance. On one side of the gym, governments at all levels — from federal to closer-to-home governments — stand in a huddle. On the other side, citizens cluster together. There’s ...

Springfield citizens can get an inside look at how the city operate under a citizen-manager form of government at the 2026 Citizens Government Academy in January. The program, which will start Jan. 20 ...