The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...

By David Shepardson WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring ...

Have you ever called into a customer service line and known you were talking to someone 3,000 miles away? That distance is about more than physical separation; it can mean an inability to connect and ...

The FCC is exploring limits on foreign call centers, new English requirements, and more transparency for support calls.

The FCC will vote this month on requiring certain businesses to train their call center employees in English language proficiency.