Nutshell reports that simple CRM systems can deliver strong ROI through better user adoption and measurable metrics compared to complex options.

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. This article is more than 3 years old. Customer service software ...

Vantage Production LLC, a provider of customer relationship management (CRM) solutions for mortgage lenders, has announced the launch of Vantage Retail Sites, the first of a series of Web sites aimed ...

Of course the COVID-19 disease is serious and of course smart companies are taking all the necessary steps to ensure the safety of their employees and community. But work still needs to be done. Sales ...

Stemming customer defection is part of owning and running a small business. No business sets out to alienate customers--yet sometimes we unintentionally tick them off by ignoring them due to oversight ...