Assertive communication involves clear, honest statements about your beliefs, needs, and emotions. Think of it as a healthy midpoint between passive communication and aggressive communication. When ...

There are four main styles of communication, passive, aggressive, passive-aggressive, and assertive. Dr. Karin Ryan, a licensed psychologist with Nystrom & Associates explains the four steps to ...

Navigating the world of professional services requires not only expertise in your field but also the ability to discern the intentions of potential clients. Assertiveness is an invaluable skill in ...

There is a famous adage that says, "Say what you mean, mean what you say, but don't say it mean." Being an effective communicator is listed as one of the top skills in almost every job description, ...

I have been called aggressive many times when I was simply trying to do my job well. If you have ever run into that mislabeling, or misinterpretation, or feel like you’ve been told to watch your tone, ...

As much as we may try to avoid it, having difficult conversations is inevitable. Two people cannot always have the same needs, desires, opinions, and abilities. While emotionally evocative topics and ...

Do our communication styles and the resulting behaviours impact on stress levels at work? Expressing our thoughts, feelings and needs directly, honestly, unapologetically and respectfully to others is ...

In preparing for my Fall course: Communications for Professionals, I’ve been thinking more and more about the different types of communication. In previous years, I have outlined four types of ...